Bias — the uncomfortable truth is that everyone biased. Stereotypes about groups of people are ubiquitous. Some of these preconceived ideas or feelings operate at a level below consciousness, and these are called implicit or unconscious biases. They are not limited to...
Outsourcing is the latest trend in the corporate world these days. As businesses become conscious of quality and costs, more companies are turning to hiring remote workers from global destinations to outsource their process. In fact, 35% of U.S. employees work as...
Every major corporation with a global presence relies on virtual teams to launch products quickly and gain a competitive edge. For anyone launch, many teams are often involved. For example, a typical launch team may include marketing, sales, engineering, packaging,...
“If you want to go fast, go alone, but if you want to go far, go together” — African saying Cory Booker’s DNC speech, July, 2016 Most mid-size and large corporations not only have a global presence, but now rely on virtual teams to help them accomplish mission...
So often when leaders speak downwardly to their direct reports, they don’t think about it. They just do it without much thought. To the person on the other side of the table or on the other side of the globe, the meeting may mean a lot. Speaking to one’s direct...
Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we...
Your first quarter is almost closed. Things are already hectic and project deadlines are piling up. There is a pressure to make the numbers. Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people...
I just returned from a month-long tour of the Asian Pacific rim, visiting Thailand, Laos, Cambodia, and Vietnam. In each country, I had a different tour guide. What struck me as impressive were their extraordinary communication skills. It occurs to me that we need to...
Hosting a meeting with a team located around the globe is challenging. People come from different cultural and language backgrounds. Often, those located away from the parent company feel like stepchildren who are tolerated, but certainly not prized. When meeting with...
Tony Hayward, CEO of BP Oil, has become a punching bag for Gulf Coast residents, as well as newscasters. His penchant for making insensitive and misleading statements may have done irreparable damage to his reputation and the reputation of BP Oil Corporation. Some of...
Your voice is critical to your success when doing business over the phone. To establish trust and leave a positive impression, your voice must consistently sound upbeat, warm, under control and clear.
Listeners on a call or web session make instantaneous decisions about the speaker’s trustworthiness. In fact, they often feel they have a clear read within seconds. Be aware the following missteps can be costly and can inadvertently “bust” your credibility.
Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a week building presentations that are not effective and do not connect with their listeners. Shocking isn’t it! Experts say we insure our success if we follow these suggestions.
Don’t think because you rarely make formal presentations, your boss or your peers will forgive you for doing a poor or mediocre job. They won’t! Their expectation is that if you asked them to listen, you will make it worthwhile. Their time is too valuable to be bored or to try to make sense out of something that seems disjointed. Although you may think it is impossible to master the art of presenting with limited opportunities, here are some simple suggestions that will help you succeed.
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