Business people have short attention spans. They are used to multi-tasking and they are often preoccupied with things in their personal and business lives. Some researchers believe that the average attention span of an adult, versus a preschooler is seven seconds. In...
Listening is the number one skill for success in business today. Poor listening skills make people angry and make them feel you don’t value them. They affect all relationships, especially business relationships. Most people think they are good listeners. In reality,...
Your first quarter is almost closed. Things are already hectic and project deadlines are piling up. There is a pressure to make the numbers. Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people...
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the...
Communication ranges from building a relationship or gaining consensus to controlling an outcome. According to Susan Campbell, author of Saying What’s Real, almost 90% of all communication comes from the intent to control. She cautions that the more we aim to control,...
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the...
What business person wouldn’t covet being thought of as a trusted advisor! Obviously, customers would act on your recommendations and refer you to other business acquaintances. They would turn to you first to improve the quality of their business and sign contract...
How many times have you wondered if anybody was really listening or cared about what you were saying when giving a presentation? Obviously, the goal is to be heard by your listeners, yet, are there ways you can be sure? Yes and here is how and what the experts do!
In any call center organization, there are peak times when we are very busy and times when we are very slow. When it is hectic, it is easy to feel overwhelmed. Don’t despair. There are some things that you can do as a manager that will help you survive. Start by preparing your reps weeks […]
Executives tolerate slide shows. No Executive goes into a meeting hoping that you will open your laptop and begin showing slides. They prefer to have a conversation around an issue and utilize slides only when it is necessary to aid comprehension. In querying Decisions Makers, here are some tips.
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in the cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When […]
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