- Quick Tips for Handling Loose Cannons!
Individuals who seem attacking can disarm even the most experienced speakers. When statements start with an accusation or an acerbic tone of voice, it is hard to keep your composure, especially if others are witnessing this attack. Difficult individuals or ‘loose cannons’ need to be contained. The wise speaker remembers some quick tips. Never interrupt. […]
- How to Make It Stick
We speak to be understood, yet as Robert Greenleaf once said, “Many attempts to communicate are nullified by saying too much.” When asked about information overload in the House of Congress, Representative John Brockmann responded: “Most houseplants in the U.S. are killed by over-watering.” Business Professionals today attend meeting after meeting where they are barraged […]
- Practice Doesn’t Make Perfect
We’ve all heard the old adage, “Practice makes perfect.” Practice doesn’t make perfect; it makes it permanent! It can reinforce bad or wrong habits. Getting to the next level in your communication skills depends on knowing what you are doing well and what you doing that is distracting. Feedback is critical
- Frustrating Questions – Here’s What to Say
Customers can try your patience. It is easy to conclude that no matter what you say; they won’t listen or will become argumentative. Obviously, there are some customers that fill that bill, but most will accept your answers if they sound probable and if you seem trustworthy. The following are some possible answers to some […]
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