- How to Succeed in a Service Organization
Every organization aims to have exceptional customer service. The reality is that most companies only give lip service to exceeding customer expectations and continue to do as they have always done. Even with advanced technologies, many researchers actually report service has declined rather than improved. Those businesses that demonstrate they value their customers distinguish themselves […]
- Captivate, Motivate, Educate
Creating a “knock your socks off” business presentation can seem overwhelming. Regardless of whether you’re making a formal presentation at a conference or sitting across the table with a client or your boss, there are three key things to remember. Captivate Motivate Educate Many of us assume our only responsibility is to educate. Educating is […]
- How Can I Lead Them If I Can’t See Them!
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of interacting face-to-face with one’s direct reports are […]
- Globe Smarts for Effective Virtual Presentations
Do you communicate with people located elsewhere in the world? If you do, it is important to have “Globe Smarts.” You cannot communicate over the phone as if the audience is exactly like your home audience. You have to be savvy about speaking multi-culturally and make adjustments in what you say and in what you show on your slides. Here are a ten quick tips.
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