- Tips for Creating Powerful Messages
Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a week building presentations that are not effective and do not connect with their listeners. Shocking isn’t it! Experts say we insure our success if we follow these suggestions.
- Listening: How to Do It When You Least Feel Like It
Being a good listener is the most important tool anyone who works on the phone can have. The problem is that there are many times that listening is a challenge. We daydream. We get distracted by others or feel preoccupied with things in our personal lives. We feel pressure to complete additional tasks related to […]
- Breathing, the Source of Your Vocal Power
Our voice is our calling card when we conduct business on the phone. If we want to make a positive impression, our voice should communicate warmth, friendliness, sincerity, and confidence. The question is how can we do it? The source of our vocal power is breathing. How deeply we inhale and how freely we exhale […]
- Do You Ask a Variety of Questions or the Same Old Ones?
As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of each customer. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?” Selling over the phone should not be a crapshoot. By asking the right […]
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