- What’s the End Game?
Every major corporation with a global presence relies on virtual teams to launch products quickly and gain a competitive edge. For any one launch, many teams are often involved. For example, a typical launch team may include marketing, sales, engineering, packaging, manufacturing, etc. Each of those groups may have their own teams working fast and furiously to complete their pieces. It is easy for the sub-teams to lose sight of how their work fits into the big picture since they may have different goals and objectives. When the end game is different for each functional team, collaboration suffers.
- Tune Them in by Involving Them
Most of the time when people are brought together for face-to-face meetings, the purpose is for persuasion- either to accept an idea, buy a product or approve a decision. Often, these meetings are not successful because the speaker misunderstands the need for audience involvement in the persuasive process. Great presenters, on the other hand, know […]
- How to Avoid Voicemail Hell!
Most of us are forced to leave voicemail messages constantly. In today’s business world, it is almost a rarity to speak to a live person. When we go to the trouble of leaving a voice message, our expectation is that we will receive a “call back.” The vexing part is that this is often not […]
- Attentive Listening
Everyone knows listening is a critical skill for people who do business over the phone. What is important to remember is that listening needs to be continuous. We must listen attentively before, during and after we finish talking. Before: Listening before responding requires that we pay attention to the emotion we hear in the client’s […]
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