Articles 2020 – PDF

Impact Communications, Inc. is pleased to present the articles we have written during 2020. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.

2020 Presentation Communication Skills Articles

January – Some Resolutions Executives Wish You Would Make

April – Communicating in the Age of the Pandemic

July – Laid Off? Furloughed? Here Are Some Imperatives!

2020 Telephone Communication Skills Articles

January – Tips for Leading the Remote Team

April – Virtual Meetings, the New Normal

July – Zoomed Out? Some Tips

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Blog Archive by Category

Are You Inadvertently Killing Your Career?
Everyone wants to succeed, to move up the ladder. To ensure success, we strive to attain advanced degrees and multiple certifications. What we don’t think about is how little missteps can sabotage a promising career and ruin one’s reputation to boot. While these gaffes are not of catastrophic proportion, they add up and undercut any […]
Service Has a Feeling
People who rave about the service they receive from an organization expect more than the resolution of a problem. They want to “feel” valued as a customer and to be given special treatment. For customers to conclude the service has been excellent, phone reps need to focus on conveying warmth and concern, in addition to […]
The Global Audience Shouldn’t Feel Undervalued
Hosting a meeting with a team located around the globe is challenging. People come from different cultural and language backgrounds. Often, those located away from the parent company feel like stepchildren who are tolerated, but certainly not prized. When meeting with your global team on a conference call or a virtual session, your responsibility is […]
The Grave Diggers Shift: Presentations after 3 p.m.
Is your presentation scheduled for 3 p.m. or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave unless you are interesting and engaging. People are tired and typically have a lot to do before they end […]