Reasons Why Top Corporations Benefit from Outsourcing
Outsourcing is the latest trend in the corporate world these days. As businesses become conscious of quality and costs, more companies are turning to hiring remote workers from global destinations to outsource their process. In fact, 35% of U.S. employees work as...
What’s the End Game?
Every major corporation with a global presence relies on virtual teams to launch products quickly and gain a competitive edge. For anyone launch, many teams are often involved. For example, a typical launch team may include marketing, sales, engineering, packaging,...
Making Collaboration between Virtual Teams Succeed
“If you want to go fast, go alone, but if you want to go far, go together” — African saying Cory Booker’s DNC speech, July, 2016 Most mid-size and large corporations not only have a global presence, but now rely on virtual teams to help them accomplish mission...
Speaking to Direct Reports Requires Forethought
So often when leaders speak downwardly to their direct reports, they don’t think about it. They just do it without much thought. To the person on the other side of the table or on the other side of the globe, the meeting may mean a lot. Speaking to one’s direct...
Key Lessons for Success with a Remote Workforce
Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we...
The Top Three Complaints about Managers
Your first quarter is almost closed. Things are already hectic and project deadlines are piling up. There is a pressure to make the numbers. Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people...
See Yourself as Tour Guide of Your Ideas
I just returned from a month-long tour of the Asian Pacific rim, visiting Thailand, Laos, Cambodia, and Vietnam. In each country, I had a different tour guide. What struck me as impressive were their extraordinary communication skills. It occurs to me that we need to...
The Global Audience Shouldn’t Feel Undervalued
Hosting a meeting with a team located around the globe is challenging. People come from different cultural and language backgrounds. Often, those located away from the parent company feel like stepchildren who are tolerated, but certainly not prized. When meeting with...What Tony Hayward Should Learn about Handling Tough Questions
Tony Hayward, CEO of BP Oil, has become a punching bag for Gulf Coast residents, as well as newscasters. His penchant for making insensitive and misleading statements may have done irreparable damage to his reputation and the reputation of BP Oil Corporation. Some of...- Giving an Update? Tell Me What’s New and What’s to Do
Bringing people together for the sake of providing information” makes no one happy, primarily because most of us are on information overload anyway. If you focus your content on solving a problem, rather than on just providing information, your meeting will be seen in a whole new light. Listeners will stay attentive if you tell them “what’s new” and “what’s to do.”
- The Top Three Complaints about Managers
Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people skills. Subordinates will notice. In fact, they look to their managers as role models. When you don’t emulate the behaviors they think are critical, they complain and do it loudly. Here are the top three communication complaints our organization hears regularly.
- Making Collaboration between Virtual Teams Succeed
Most mid-size and large corporations not only have a global presence, but now rely on virtual teams to help them accomplish mission critical objectives. It is not uncommon for people in Raleigh to work with team members in Toronto, Mexico City, Shanghai and Bangalore. While on the surface, these teams work, collaboration could and should be a lot better. How? A critical ingredient to any team’s success is strong relationships.
- Achieving Long Lasting Client Relationships on the Phone
The importance of developing long term relationships with your customers cannot be underestimated, particularly in this down economy. In the past, if a company had a terrific product, customers flocked to the company and stayed with it. Not any more. Today, despite the product, there are competitors who are selling something similar. Customers have lots […]
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