Team Presentations are Not a Series of Solo Acts
High-level customer presentations often involve several people. While teams vary in makeup, typically, they include people who are subject matter experts, as well as the sales executive and the sales manager. The most senior person assumes the role of the team leader....
Tips for Technical Presentations
Many people find it difficult to sit through a technical presentation. One colleague said she would rather have a root canal. How then can technical speakers make people feel they got the point and that their time was well spent? Here are some suggestions for those of...
What Inspirational Leaders Do That You Can Do
Are you a leader who inspires, who can move people to action? An IBM survey of 1,700 CEO’s in 64 countries reveals that one of the most important leadership traits is the ability to inspire. So the question is, “What do inspirational leaders do that you should start...
Tips from the Experts on How to Open
The hardest part of any presentation is the opening. Obviously, gaining people’s attention is critical. If you don’t captivate them as you begin, it’s not likely you will get them to listen as you move forward. Plus, seeing people looking at their phones, instead of...
Are You Prepared?
The number one reason that presentations fail is a lack of preparation. Whether you are giving an update, making a proposal, suggesting a solution or speaking at a conference, it is critical that you do your homework and understand your listeners and what you want to...
When Problems Arise with Virtual Teams
With companies spread around the world, virtual teams are now the norm. Obviously, everyone would like these teams to run smoothly and utilize the strengths of their diversity. However, often a group in one location is used to doing things in a particular way, while a...
Trust Isn’t a Given So How Do You Get It
Trust is vital in any lasting business relationship. In fact, the level of trust you establish determines how successful you will be in selling a product or proposing a solution. If the level of trust is strong, managers will feel you are the right person for the...
Making Updates Award Winning
Have you ever rolled your eyes at the thought of making another quarterly business review? They take a lot of time to adequately prepare, time you may not have due to other pressing deadlines. Although annoying, these business reviews are essential to providing...
How to Be Unique and Irreplaceable in the Buyer’s Eyes?
“If you want to stand out, don’t be different; be outstanding” —Meredith West, designer Imagine that a potential buyer needs a particular solution, maybe in healthcare or one in Security. However, when the customer does his research, he finds that all the solutions...
Is Unconscious Bias Affecting Your Communication?
Bias — the uncomfortable truth is that everyone biased. Stereotypes about groups of people are ubiquitous. Some of these preconceived ideas or feelings operate at a level below consciousness, and these are called implicit or unconscious biases. They are not limited to...
Has Your Credibility Banana Turned Brown?
“To be persuasive, we must be believable; to be believable, we must be credible, to be credible, we must be truthful.” Edward R Murrow, journalist and news anchor Credibility is everything in the influence game. As a salesperson or someone who supports sales,...
For Women to Swim with the Sharks
It shouldn’t be this way, but in many organizations, women are not seen as key players. Study after study shows that women with the same credentials do not get promoted as quickly, nor are they remunerated in the same manner. So the question is what can women do to...
There Ought to Be a Law: Communication Competencies
For years, scholars have written about communication skills being the key to your business success. Almost every job lists strong communication skills as a requirement, but exactly what does that mean in the whole scheme of things. Companies need to develop...
What Do You Do If You Speak Too Fast
Do you speak too fast? Does everyone tell you to slow down? Do you also have a lot of “filler” or “crutch” words? Inevitably, if you speak quickly, there will be lots of “ums, ahs and you knows.” If this is you, don’t ignore this issue. It is not okay to speak...
Managing the Jitters
Presenting your ideas to the boss is a double-edged sword. On the one hand, it’s an opportunity to show the boss you know your stuff and you are someone with real potential. On the other hand, if you don’t do a good job or your boss is disappointed with your message,...
Don’t Get Stuck on the Opening
Where most people get hung up is the opening. However, that’s actually the most important part of a conversation. If those first few minutes aren’t rock solid, it is unlikely the audience will listen all the way to the end. People make instantaneous decisions about...
Rarely Make Presentations? It’s No Excuse!
Don’t think because you rarely make formal presentations, your boss or your peers will forgive you for doing a poor or mediocre job. They won’t! Their expectation is that if you asked them to listen, you will make it worthwhile. Their time is too valuable to be bored...
Do You Care Enough
“Doing the best at this moment puts you in the best place for the next moment.” — Oprah Winfrey “I was busy” is an excuse many of us use when we don’t do our best. When you carelessly prepare or deliver ideas, your listeners may end up confused, and consequently,...
Tips for Creating Powerful Messages
Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a...
How to Make It Stick
We speak to be understood, yet as Robert Greenleaf once said, “Many attempts to communicate are nullified by saying too much.” When asked about information overload in the House of Congress, Representative John Brockmann responded: “Most houseplants in the U.S. are...
How to Win People’s Cooperation: The Art of Influencing Others
The key to successful leadership is influence, not authority — Ken Blanchard Regardless of your role in an organization, you need to persuade others to your point of view. Being able to win people’s cooperation is a critical skill for any business professional. In...
Captivate, Motivate, Educate
Creating a “knock your socks off” business presentation can seem overwhelming. Regardless of whether you’re making a formal presentation at a conference or sitting across the table with a client or your boss, there are three key things to remember. Captivate Motivate...
Why Your Ideas Don’t Get Accepted
There are three reasons ideas don’t get accepted according to Rick Maurer, author of Why Don’t You Want What I Want? Reason #1: “I don’t get it.” Reason #2: “I don’t like it.” Reason #3: “I don’t like you.” Reason #1 “I don’t get it.” If customers don’t understand...
Be Heard — a Non-Fail Recipe
We all know that a speaker needs to be heard, whether it is in giving an update on a project, advising a client on an investment opportunity or explaining the functionality of a new product. Yet so often, business professionals are not heard. They do not connect with...
Things We Forget That Affect Our Impact
Little things matter when it comes to influencing others. Overlooking these may be costly since they cause confusion and delay a decision. The wise communicator avoids the Big Seven Sins or missteps like the following: Leaving research and preparation to the last...
The Grave Digger’s Shift – What to Consider When Presenting Later in the Day!
Is your presentation scheduled for 3 p.m or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave unless you are interesting and engaging. People are tired and typically have a...
Making It Stick by Keeping It Simple
We speak to be understood, yet as Robert Greenleaf once said, “Many attempts to communicate are nullified by saying too much.” When asked about information overload in the House of Congress, Representative John Brockmann responded: “Most houseplants in the U.S. are...
What Marv White Says about Making an Executive Level Presentation
An executive’s time is valuable. These individuals go from meeting to meeting. It is not unusual for them to have as many as 10–15 meetings a day. For Marv White, Chief Technologist for Innovation at ESPN, an entertainment sports programming network and formerly CTO...
Connection Matters
How you relate to others matters when making a face-to-face presentation. What creates a connection with any executive, manager or peer, first and foremost, is strong eye contact. Sustained eye contact should begin the minute you walk in the door. With solid eye...
Being as Good as the Big Guys
We have all heard speakers who are exceptional – their message is clear and it is delivered in a compelling manner. People like Steve Jobs, CEO of Apple Computers, Steve Ballmer CEO of Microsoft and John Chambers, CEO of Cisco Systems fall into this category. However,...
Need Influence? Read Below!
How often have you heard someone say to you, “You need to be more influential?” When we hear that request, often we don’t know how to address the issue. From a communication standpoint, three issues are critical to making a powerful impression on others. People need...
Promise Never to Commit these Presentation Crimes
They say there are three presentations we give: The one we planned to give, the one we actually gave, and the one we wished we would have given. A lot of us leave a presentation wishing for a “do-over.” What can destroy a good outcome are the following “Presentation...
The Storyteller’s Checklist
People are moved by their heads and their hearts. Data alone won’t convince people. Knowing this, many companies have adopted a storytelling approach with their customers. An engaging story helps to deepen the human connection and increase the likelihood of ideas...
Giving an Update? Tell Me What’s New and What’s to Do
Are you one of those people that has to give periodic updates? If so, you had better make it worth your listeners’ time because nobody relishes a meeting that’s “just an update.” In fact, in many people’s eyes, an “update” meeting is the one to miss when your schedule...
Reach, Teach and Touch – 3 Requirements for Any Presenter
Selling your ideas isn’t easy, especially in today’s dynamic business climate. Listeners go from meeting to meeting. They are on information overload. Without Reaching, Teaching and Touching your listeners, it is likely your content will be overlooked. The question is...- Service Has a Feeling
People who rave about the service they receive from an organization expect more than the resolution of a problem. They want to “feel” valued as a customer and to be given special treatment. For customers to conclude the service has been excellent, phone reps need to focus on conveying warmth and concern, in addition to […]
- Who Do You Trust? Your Tone of Voice
Groucho Marks emceed a television game show in the fifties called “Who Do You Trust.” The contestant had to choose which of three people was telling the truth. On this show, contestants paid close attention to the body language of the three people as a means of determining who was telling the truth. When business […]
- Do Your Customers Hate You?
There are a lot of reasons why I hate calling Customer Support. It doesn’t matter what company. The issues remain the same. If I had a wish list, these are the things I would like to see changed- immediately! The first thing that bugs me is long waits with a message saying, “Your call is […]
- Acknowledging the Inside Scoop
When a customer, whether internal or external, has an issue, the good listener acknowledges it. By empathizing, the person feels you understand him and becomes more receptive to hearing what you have to say. He or she becomes less hostile. You build rapport. Do not worry that this will lengthen the call. It will actually […]
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