Covid 19 has decimated an economy that was thriving. Instead of record sales, industries, like airlines, restaurant and hospitality, now wonder if they will survive. Other companies and corporations worry about the loss of sales due to the disruption of production. Almost every industry has had to make tough decisions. Consequently, layoffs and furloughs abound. If you are one of those who have felt the blow of these hard times, know that you are among thousands of people whose lives have been altered, and not just by the threat of catching this debilitating virus. How you handle the disappointing news can have long term effects.

Trust is vital in any lasting business relationship. In fact, the level of trust you establish determines how successful you will be in selling a product or proposing a solution. If the level of trust is strong, managers will feel you are the right person for the task. Customers will have faith that you will […]

Success in today’s pressure-cooker workplace depends on high functioning teams. The question that befuddles many managers and supervisors today is how to motivate their inside sales or customer service teams to exceed customer expectations. Three key elements seem to define motivated teams. 1. Managers and supervisors interact frequently. Years ago, Tom Peters, the well- known […]

There are a lot of reasons why I hate calling Customer Support. It doesn’t matter what company. The issues remain the same. If I had a wish list, these are the things I would like to see changed- immediately! The first thing that bugs me is long waits with a message saying, “Your call is […]