It’s the end of the year. If you’re a salesperson, it’s a good time to reflect on how well you did in 2017. Did you make your quota? Could you have done better? While you can’t win them all, perhaps, it’s important to consider whether you made any missteps that cost you big opportunities. There are five mistakes that our organization routinely notices.

Rarely, does anyone make it into the senior ranks of a company without being a terrific communicator. It just doesn’t happen. However, it is a mistake to think that the “C” Suite Executive is someone who, by nature, is good at communicating. No one is born a great communicator. That person honed his or her skills over the years. Here is what makes them great.

“Listen to the sound of the river, and you will catch fish.” ~ Old Irish Proverb Customers judge people who are trying to sell their ideas or services on the phone by how well they pay attention to them. They expect phone reps to find solutions to their business issues and to anticipate their ever-growing […]

Listening is the number one skill for success in business today. Poor listening skills make people angry and make them feel you don’t value them. They affect all relationships, especially business relationships. Most people think they are good listeners. In reality, we listen effectively only 25% of the time. In fact, most people only listen […]