- The Top Three Complaints about Managers
Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people skills. Subordinates will notice. In fact, they look to their managers as role models. When you don’t emulate the behaviors they think are critical, they complain and do it loudly. Here are the top three communication complaints our organization hears regularly.
- Key Lessons for Success with a Remote Workforce
Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we are now learning is that different techniques and tools are necessary than […]
- Who Do You Trust?
Trust and credibility is essential for anyone selling an idea. To insure that people believe your words, make sure that the tone of your voice is not an issue – that it supports and matches the words you are saying. It is your best tool for persuasion.
- Shut up and Listen!
The number one complaint customers express about any call center representative is reps don’t listen. When asked what reps should do differently, responders say “Shut up and listen!” Listening is a critical skill for anyone in the service industry. Yet, most people are not very good listeners. People ignore, misinterpret or forget 75% of the […]
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