An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Listen like your job depends on it because it just might!
Listening is the number one skill for success in business today. Poor listening skills make people angry and make them feel you don’t value them. They affect all relationships, especially business relationships. Most people think they are good listeners. In reality,...
So What If I Speak Fast
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When we...
Making Collaboration between Virtual Teams Succeed
Most mid-size and large corporations not only have a global presence, but now rely on virtual teams to help them accomplish mission critical objectives. It is not uncommon for people in Raleigh to work with team members in Toronto, Mexico City, Shanghai and Bangalore. While on the surface, these teams work, collaboration could and should be a lot better. How? A critical ingredient to any team’s success is strong relationships.
Don’t Use That Tone of Voice on Me!
There are a lot of reasons why I hate calling Customer Support. It doesn’t matter what company. The issues remain the same. If I had a wish list, these are the things I would like to see changed- immediately! The first thing that bugs me is long waits with a message...
Tips for a Killer First Impression on the Phone
For many of us, the telephone is our primary vehicle for doing business. Since people make instantaneous decisions about our competence and confidence, often within the first thirty seconds, it is critical to remember the importance of making a good first impression....
Speaking to Direct Reports Requires Forethought
So often when leaders speak downwardly to their direct reports, they don’t think about it. They just do it without much thought. To the person on the other side of the table or on the other side of the line, the meeting is important. Speaking to one’s direct reports requires thinking ahead. When executives shoot from the hip, they may seem attacking and downright insensitive. The behaviors modeled are anything but exemplary. This article includes important tips.
Gaining Trust with a Global Team
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...
Who Needs Executive Presence? You Do!
Your boss tells you that you need to work on Executive Presence. However, you are swamped, doing the job of three people and attending one meeting after another. In theory, you agree that it would be great to develop Executive Presence, but yet, you don’t really know what you should be doing differently. Additionally, you don’t have time to address this now. You will tackle this when and if you ever have some “downtime.” Does any of this sound familiar?
What Executives Wish You Would Do When Using PowerPoint
Executives tolerate slide shows. No Executive goes into a meeting hoping that you will open your laptop and begin showing slides. They prefer to have a conversation around an issue and utilize slides only when it is necessary to aid comprehension. In querying Decisions Makers, here are some tips.
Do You Know Your Customer?
Customers today are a lot more demanding and a lot savvier than they used to be. They know they have many choices. They are often in a hurry, confused, multi-tasking or have English as a second language. When they get you on the phone, their expectation is that you...
Key Lessons for Success with a Remote Workforce
Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we...
How to Coach for Results
People always wonder about the best way to coach phone reps so that their organization can deliver world-class customer service. If you want your reps to improve, you must understand the performance issues, know how to break down any problems into manageable steps and...