An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Rarely Make Presentations? It’s No Excuse!
Don’t think because you rarely make formal presentations, your boss or your peers will forgive you for doing a poor or mediocre job. They won’t! Their expectation is that if you asked them to listen, you will make it worthwhile. Their time is too valuable to be bored or to try to make sense out of something that seems disjointed. Although you may think it is impossible to master the art of presenting with limited opportunities, here are some simple suggestions that will help you succeed.
From Conflict to Cooperation
It would be nice if we could wave a magic wand and have all workplace disagreements disappear. In the close confines of a call center or an inside sales organization, conflict will happen. As the manager, you may be asked to assume the role of a mediator. It is...
Do You Care Enough
“I was busy” is an excuse many of us use when we don’t do our best. When you carelessly prepare or deliver ideas, your listeners may end up confused, and consequently, your organization may miss opportunities or leave money on the table. You may also jeopardize your brand and future promotions. A bad impression is difficult to erase. Consider the following and ask yourself, “Do you care enough? Are you doing your best? Do you need to change anything?
Without Listening, You can’t sell.
“Listen to the sound of the river, and you will catch fish.” ~ Old Irish Proverb Customers judge people who are trying to sell their ideas or services on the phone by how well they pay attention to them. They expect phone reps to find solutions to their business...
Here’s How to Tank Your Product Launch
An area that is vital to most organization’s success is the launch of new products. However, instead of getting the predicted initial sales, the results are often disappointing. Companies are left frustrated and wonder if their projections were realistic, if the...
Tips for Creating Powerful Messages
Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a week building presentations that are not effective and do not connect with their listeners. Shocking isn’t it! Experts say we insure our success if we follow these suggestions.
How to Get the Long Winded Customer Off the Phone
Have you ever wanted to say to a caller, “Hey, let’s move this along?” Sometimes, it seems like our customers will never end the call. If there are calls in the cue, long-winded customers can make our lives very stressful. To manage calls more efficiently, pay...
Deconstructing What Charismatic Speakers Do
A lot of speakers wish they could be seen as charismatic. Martin Luther King, John Kennedy, Ronald Reagan and Steve Jobs come to mind as people who were magnetic speakers. When they spoke, people listened and remembered. Obviously, no one is born charismatic, but how do you go from being just “ok” to being charismatic. Let’s deconstruct what those compelling speakers do routinely, and perhaps, you can follow their path.
Take a Breath!
Our voice is our calling card when we conduct business on the phone. If we want to make a positive impression, our voice should communicate warmth, friendliness, sincerity, and confidence. The question is how can we do it? The source of our vocal power is breathing....
What’s the End Game?
Every major corporation with a global presence relies on virtual teams to launch products quickly and gain a competitive edge. For any one launch, many teams are often involved. For example, a typical launch team may include marketing, sales, engineering, packaging, manufacturing, etc. Each of those groups may have their own teams working fast and furiously to complete their pieces. It is easy for the sub-teams to lose sight of how their work fits into the big picture since they may have different goals and objectives. When the end game is different for each functional team, collaboration suffers.
How to Make It Stick
We speak to be understood, yet as Robert Greenleaf once said, “Many attempts to communicate are nullified by saying too much.” When asked about information overload in the House of Congress, Representative John Brockmann responded: “Most houseplants in the U.S. are...
The Scoop to Building Relationships on the Phone
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When we...