An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
What Inspirational Leaders Do That You Can Do
Are you a leader who inspires, who can move people to action? An IBM survey of 1,700 CEO’s in 64 countries reveals that one of the most important leadership traits is the ability to inspire. So the question is, “What do inspirational leaders do that you should start...
Leading a Remote Team
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...
Tips from the Experts on How to Open
The hardest part of any presentation is the opening. Obviously, gaining people’s attention is critical. If you don’t captivate them as you begin, it’s not likely you will get them to listen as you move forward. Plus, seeing people looking at their phones, instead being fully engaged, is highly discombobulating. Here are four surefire suggestions on winning from the start.
What You Need to Know about Anger Management
Mergers, acquisitions, divestitures, foreign takeover, the down economy, new technologies and the demand for information have created stress and conflict in the workplace. Your score as a business professional depends on how well you handle anger and “challenging”...
Are You Prepared?
The number one reason that presentations fail is a lack of preparation. Whether you are giving an update, making a proposal, suggesting a solution or speaking at a conference, it is critical that you do your homework and understand your listeners and what you want to accomplish. It is not okay to say you were too busy. Think of the time and effort it costs you trying to fix a bad engagement. So what should you consider?
Want a Call Back?
In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...
What to Remember When Selling Costly Products
Traditional selling strategies do not work as the cost of the product increases. Large tag items, particularly those in the high technology industries, demand a different approach. Length of Selling Cycle Whereas a low-cost sale can be completed in one call, a major...
Are You the Culprit for Your Customer’s Anger?
Customers from Hell don’t start out as monsters. Something happens that makes them go ballistic. That “something” is often you. Customers have expectations about how they ought to be treated. If the treatment doesn’t measure up, they become agitated. To reduce your...
When Problems Arise with Virtual Teams
With companies spread around the world, virtual teams are now the norm. Obviously, everyone would like these teams to run smoothly and utilize the strengths of their diversity. However, often a group in one location is used to doing things in a particular way, while a...
Your Job Includes Being a Coach
Managers of phone reps all want to see their reps exceed customer expectations each day. But, today’s worker isn’t automatically committed to excellence. John Naisbitt in Re-Inventing the Corporation said: 88% of today’s workers want to work hard and do their best on...
How to Mold Outstanding Reps
Nobody is born as a peak performer. Just ask Serena Williams or Simone Biles. They achieve excellence by being coached and by practicing. They never accept that they are “good enough.” They strive to get better. To coach peak performance in a call center environment,...
Trust Isn’t a Given So How Do You Get It
Trust is vital in any lasting business relationship. In fact, the level of trust you establish determines how successful you will be in selling a product or proposing a solution. If the level of trust is strong, managers will feel you are the right person for the...