An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Tips for Technical Presentations
Many people find it difficult to sit through a technical presentation. One colleague said she would rather have a root canal. How then can technical speakers make people feel they got the point and that their time was well spent? Here are some suggestions for those of you that present technical information.
Here’s How to Leave a Killer Voicemail
In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...
Think Before You Speak
The uncomfortable truth is that everyone is biased. Stereotypes about groups of people are ubiquitous. Some of these preconceived ideas or feelings operate at a level below consciousness, and these are called implicit or unconscious biases. They are not limited to...
What You Learned at 6 Applies to Handling Difficult People
Think back to when you were a preschooler. Most of us had some important life messages drilled into us by our parents, our teachers or our coaches. If we use the wisdom of these messages and apply them to our most difficult callers, we will see an immediate positive...
Are You Inadvertently Killing Your Career?
Everyone wants to succeed, to move up the ladder. To ensure success, we strive to attain advanced degrees and multiple certifications. What we don’t think about is how little missteps can sabotage a promising career and ruin one’s reputation to boot. While these...
Achieving Long Lasting Client Relationships on the Phone
The importance of developing long term relationships with your customers cannot be underestimated, particularly in this down economy. In the past, if a company had a terrific product, customers flocked to the company and stayed with it. Not any more. Today, despite...
Fast Talker — Fast Fix
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in the cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When we...
Failing Can be a Good Thing
Perhaps, there has been something in your work life that you have failed to do successfully. Maybe a project you directed lost money due to poor planning. Maybe you have lost a job because you failed to bring a problem to the attention of your boss. It’s easy for us...
Five Ways to Turbo Charge Your Career
Have you reached a point where you have felt your career is stagnating? There are some ways to move the needle, but they may involve moving you away from your comfort zone. Here are five solid suggestions. Speak Up A lot of people, depending on their position on the...
Listen Up and Move Up
Listening is the number one skill for success in business today. Poor listening skills make people angry and make them feel you don’t value them. They affect all relationships, especially business relationships. Most people think they are good listeners. In reality,...
Handling the Boss from Hell
Bosses are all different. Some are very even-tempered. Nothing seems to throw them. Others lash out, are demeaning and downright hard to bear. If you are one of those people searching for ways to work with a boss from hell, here are some suggestions. First, examine if...
What You Should Know about Your Customer
Customers, today are a lot more demanding and a lot savvier than they used to be. They know they have many choices. They are often in a hurry, confused, multi-tasking or have English as a second language. When they get you on the phone, their expectation is that you...