An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Learn the Secrets of the Pros
The key thing to adding value is know your audience and to show the link between your solution and the needs of the individuals. Listeners don’t like to work at understanding, and they don’t like to feel their issues were unnoticed. The more clearly you show value right from the get-go by reiterating known and unknown issues and by providing examples and stories to prove that your product or service solves these problems, the more likely you are to being successful.
Here’s How to Be Perceived as a Polished Professional on the Phone
Before you start worrying about building brand identity through marketing and public relations campaigns, you might start thinking about the image you and other employees are projecting when making or taking a phone call. Obviously, when customers can’t see you, the...
Shore Up Your Relationships – They’ll Keep You in Business
High performing companies know the value of building relationships with their customers and vendors. Relationships drive growth and revenue. They carry you through the tough times and may even give you an edge if there are shared intimacies. However, while we know this on one level, often our daily tasks consume us, and we don’t pay enough attention to the little things that affect deepening or growing the relationship. Here are some things to consider.
Acknowledging – the Inside Scoop
When a customer, whether internal or external, has an issue, the good listener acknowledges it. By empathizing, the person feels you understand him and becomes more receptive to hearing what you have to say. He or she becomes less hostile. You build rapport. Do not worry that this will lengthen the call. It will actually facilitate moving the customer into problem solving mode sooner. Most acknowledgements take only a few seconds anyway.
Sail Past the Gatekeeper
Wouldn’t it be great if when we called a business person, we would actually get him/her on the other end of the line? The reality is that nine times out of ten, we end up talking to the person’s voicemail or the administrative assistant. Decision-makers are busy and...
The Grave Digger’s Shift – What to Consider When Presenting Later in the Day!
Is your presentation scheduled for 3 p.m or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave. People are tired and typically have a lot to do before they end their day. You absolutely cannot present information the same way as you would in the morning when people are fresh and less distracted. Here are some key things to remember.
Who Do You Trust?
Trust and credibility is essential for anyone selling an idea. To insure that people believe your words, make sure that the tone of your voice is not an issue – that it supports and matches the words you are saying. It is your best tool for persuasion.
Three Quick Tips for the Meeting Facilitator
Facilitating a meeting can be frustrating. Often, nothing gets accomplished. People start talking among themselves, or they start texting on their phone. No one seems to know where the meeting is going. To get results, you need to understand some key principles.
Fast Talker? It’s Not Okay
Do people ask you to repeat a lot? Do they tell you to slow down? If so, you are a fast talker. It might be alright to be a fast talker at home or with friends and family, but it is definitely not okay on the job, especially if your primary communication with others...
What’s Your Objective?
Just as competitive athletes visualize the outcome of their performance before the game begins, it makes a lot of sense for you to do the same thing. Never go into a meeting with only a vague idea of what you want to accomplish. Know ahead what you want people to think or do differently after your meeting. Being unfocused wastes time and leads to disappointing results. With clarity about your objective, you can align your goals and discussion points with what is important to them.
Do Your Customers Hate You?
There are a lot of reasons why I hate calling Customer Support. It doesn’t matter what company. The issues remain the same. If I had a wish list, these are the things I would like to see changed- immediately! The first thing that bugs me is long waits with a message...
How Strong is Your Core?
Every athlete knows that if you want to perform well, you have to have a strong core. They also know that the time to strengthen their core is not while running a marathon or playing 18 holes of golf. It needs to happen long before and gradually over time. The same is true for a presenter. You have to have a strong core.