An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Why Your Tone of Voice is a Problem
When callers hear your voice on the other end of the line, they imagine the person behind the voice. If they like what they hear in the tone of your voice, chances are they will perceive you as knowledgeable and confident. If they don’t like your tone, they may want...
How to Wow in One-on-Ones
One-on-one meetings can often be intense. Obviously, it is important to showcase your best self- a person who is confident and committed to his or her ideas. Your body language says it all. To deliver your message and wow, consider the following suggestions.
The Art of Persuasion: Two Musts!
From the time we are babies, we try to persuade others. Babies want more milk, elementary school kids want to stay up late and teens want the car. Given the fact that we have been practicing persuasion for so many years, you would think that as adults we would be...
Service Has a Feeling
People who rave about the service they receive from an organization expect more than the resolution of a problem. They want to “feel” valued as a customer and to be given special treatment. For customers to conclude the service has been excellent, phone reps need to...
Breathing, the Source of Your Vocal Power
Our voice is our calling card when we conduct business on the phone. If we want to make a positive impression, our voice should communicate warmth, friendliness, sincerity, and confidence. The question is how can we do it? The source of our vocal power is breathing....
Intentional Listening — It’s an Advanced Skill!
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the...
Applause Winning One On One Meetings
If your approach to being successful in a one on one meeting is to keep your fingers crossed and “hope” it turns out well, you risk disappointment. Applause winning meetings take thoughtful preparation and flawless execution. The following tips before, during and after may turn the tide for you:
Lower Customer Stress and Achieve Customer Loyalty
Picture for a moment your customers on the other end of the phone line. Whether they show it or not, many of your customers are highly stressed. They feel tremendous pressure from their own management team to do things faster or cheaper. When they purchase from your...
Getting from Ordinary to Extraordinary – The When, Where, How and Why to Improving the Way You Communicate!
People who are extraordinary communicators don’t start out that way. They work at getting better. They take communicating effectively seriously. They practice. They learn the When, Where, How and Why to improving the way they communicate. When: People who are fabulous...
Do I Need to Work on My Accent?
Guest Author Deb Kowalczyk, M.A.—Director, Clearspeak Why Work on My Accent? Whether you speak with a foreign accent or regional dialect, it can impact your job performance and affect the way you are perceived by customers, co-workers, and employers. Although the...
Eliminating Verbal Static: Tips for Curing Filler Words
Filler words, such as “um,” “ah,” “like” and “ok,” represent verbal static or noise that your listeners have to filter out. The more fillers you have, the more difficult it is for your listeners to hear your message. Minimizing these annoying irritants will boost your credibility.
Tips For Managers On Surviving Peak Periods
In any call center organization, there are times when we are very busy and times when we are very slow. When it is hectic, it is easy to feel overwhelmed. Don’t despair. There are some things that you can do as a manager that will help you survive peak periods. Start...