An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
What’s Your Intention?
Communication ranges from building a relationship or gaining consensus to controlling an outcome. According to Susan Campbell, author of Saying What’s Real, almost 90% of all communication comes from the intent to control. She cautions that the more we aim to control, the more out of control we feel. When we feel unsure or fearful of the outcome, the need to control gets magnified. As a leader, it is important to recognize that we get things done faster when others feel respected and their opinions valued. As you think about your next meeting or critical conversation, consider your intent. If it is to protect the relationship, pay attention to any telltale signs that you are moving in the wrong direction.
What Happens If You Don’t Pause
Pausing is the most under-utilized tool that a speaker has. Most people who use the phone to conduct business only concern themselves with their message. For example, they want to explain a product, fix your software or update you on month-end results. They forget...
Shut Up and Listen!
The number one complaint customers express about any call center representative is reps don’t listen. When asked what reps should do differently, responders say “Shut up and listen!” Listening is a critical skill for anyone in the service industry. Yet, most people...
The Big 5: Why Executives Table an Issue
Most people get what they deserve! If they do a good job of presenting their idea, they get what they deserve. If they do a poor job, they also get what they deserve. This is what one COO I have coached said. My question to you is did you get what you felt you deserved when you left a meeting with a senior leader. If not, perhaps you were doomed because of the Big Five, the top five reasons Executives say “No” or table an issue.
How to Understand Your Customer
Customers today are a lot more demanding and a lot savvier than they used to be. They know they have many choices. They are often in a hurry, confused, multi-tasking or have English as a second language. When they get you on the phone, their expectation is that you...
Check Your Brand
I always buy the same toothpaste, yogurt and mayonnaise because I like the brand. Maybe you also have favorite brands. My friend is on her third Honda. My husband only drinks Miller Lite. People are loyal to particular brands because of things like their effectiveness, taste, price point and durability. According to Wikipedia, a brand is a name, term, design, or other feature that differentiates one seller’s product from those of others. What distinguishes YOU from other colleagues is your brand. Obviously, you want to present yourself in the best light, but there are some things that chip away at your brand. Protecting your brand means requires constant monitoring. The points listed below will strengthen and ensure brand loyalty.
Is Anybody Really Listening Out There?
How many times have you wondered if anybody was really listening or cared about what you were saying when giving a presentation? Obviously, the goal is to be heard by your listeners, yet, are there ways you can be sure? Yes and here is how and what the experts do!
How to Host Productive Meetings
As business professionals, we attend meetings constantly. Sometimes, many of the meetings we attend are a waste of time. Often, they are counterproductive. If you are chairing a meeting, there are a few tips to remember. Preparation Preparing ahead is important. It...
How to Avoid Voicemail Hell!
Most of us are forced to leave voicemail messages constantly. In today’s business world, it is almost a rarity to speak to a live person. When we go to the trouble of leaving a voice message, our expectation is that we will receive a “call back.” The vexing part is...
How to Get C Level Executives Interested
When making a proposal to C level Executives, those CEO’s, CIO’s, CTO’s or CFO’s, it is necessary to remember their focus is on solving problems and making the company successful. They are not interested in how an issue was resolved, but that it is no longer a...
Calisthenics for Cold Calls
Is there anyone that likes to make cold calls? Most of us hate them. Since they are unsolicited, often recipients find them annoying and do not respond to them. While challenging, you can increase your odds of success with strong preparation At all costs, avoid making...
Turn Tough Questions into Opportunities
Sales have been lost, projects stalled and promotions given to someone else all because of the way questions were answered. Your ability to handle tough questions is critical. Since questions can make or break you, consider the following suggestions. They will help...