The last thing your customers want to do is take an unsolicited phone call. They are very busy people who have a million problems to solve before the day is done. Their automatic assumption is cold calls waste time. By generating interest immediately, you can...
In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...
As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of all clients. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?” Selling...
For many of us, the telephone is our primary vehicle for doing business. Since people make instantaneous decisions about our competence and confidence, often within the first thirty seconds, it is critical to remember the importance of making a good first impression....
For many of us, the telephone is our primary vehicle for doing business. Since people make instantaneous decisions about our competence and confidence, often within the first thirty seconds, it is critical to remember the importance of making a good first impression....
Pausing is the most under-utilized tool that a speaker has. Most people who use the phone to conduct business only concern themselves with their message. For example, they want to explain a product, fix your software or update you on month-end results. They forget...
Is there anyone that likes to make cold calls? Most of us hate them. Since they are unsolicited, often recipients find them annoying and do not respond to them. While challenging, you can increase your odds of success with strong preparation At all costs, avoid making...
Wouldn’t it be great if when we called a business person, we would actually get him/her on the other end of the line? The reality is that nine times out of ten, we end up talking to the person’s voicemail or the administrative assistant. Decision-makers are busy and...
As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of each customer. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?”...
So often when leaders speak downwardly to their direct reports, they don’t think about it. They just do it without much thought. To the person on the other side of the table or on the other side of the line, the meeting is important. Speaking to one’s direct reports requires thinking ahead. When executives shoot from the hip, they may seem attacking and downright insensitive. The behaviors modeled are anything but exemplary. This article includes important tips.
Trust is a leader’s X factor to accomplishing things faster, better and with fewer resources. However, trust must be earned. It cannot be taken for granted. A lot of leaders give lip service to wanting to build a trusting environment, but yet they do very little to actually promote it. Establishing a culture of trust takes a top down initiative.
Have you reached a point where you have felt your career is stagnating? There are some ways to move the needle, but they may involve moving you away from your comfort zone. Here are five solid suggestions. Speak Up A lot of people, depending on their position on the org chart, hesitate to express their […]
Picture yourself attending a staff meeting. How happy are you when the host of the meeting drones on about the numbers or the specifications of a product. Most of us hate lectures. What we do like and appreciate is a great conversation. So how do you as a speaker turn something that seems like a formal presentation into a more relaxed conversation?
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