- Shore Up Your Relationships – They’ll Keep You in Business
High performing companies know the value of building relationships with their customers and vendors. Relationships drive growth and revenue. They carry you through the tough times and may even give you an edge if there are shared intimacies. However, while we know this on one level, often our daily tasks consume us, and we don’t pay enough attention to the little things that affect deepening or growing the relationship. Here are some things to consider.
- How You Keep People Engaged in a Virtual Meeting
Virtual meetings are a perfect storm. Since attendees know they are not seen, they are often tempted to do additional things. People check email and voicemail. Some even let the dog out or do laundry! If you are the host, multi-tasking attendees are not what you want. So how do you keep people engaged? Sound […]
- Check Your Brand
I always buy the same toothpaste, yogurt and mayonnaise because I like the brand. Maybe you also have favorite brands. My friend is on her third Honda. My husband only drinks Miller Lite. People are loyal to particular brands because of things like their effectiveness, taste, price point and durability. According to Wikipedia, a brand is a name, term, design, or other feature that differentiates one seller’s product from those of others. What distinguishes YOU from other colleagues is your brand. Obviously, you want to present yourself in the best light, but there are some things that chip away at your brand. Protecting your brand means requires constant monitoring. The points listed below will strengthen and ensure brand loyalty.
- The Scoop to Building Relationships on the Phone
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When we […]
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