- The Five Things Intentional Listeners Must Master
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the very basic level, there is passive listening —where we […]
- Rarely Make Presentations? It’s No Excuse!
Don’t think because you rarely make formal presentations, your boss or your peers will forgive you for doing a poor or mediocre job. They won’t! Their expectation is that if you asked them to listen, you will make it worthwhile. Their time is too valuable to be bored or to try to make sense out of something that seems disjointed. Although you may think it is impossible to master the art of presenting with limited opportunities, here are some simple suggestions that will help you succeed.
- How to Create Customer Evangelists
The goal of most salespeople is to call on senior-level executives. However, rarely is the sales person’s first point of contact in a large organization with the CEO, CFO or CIO. Usually, salespeople call at a much lower level initially. To short cut the amount of time it takes to penetrate more deeply into an […]
- Take a Breath!
Our voice is our calling card when we conduct business on the phone. If we want to make a positive impression, our voice should communicate warmth, friendliness, sincerity, and confidence. The question is how can we do it? The source of our vocal power is breathing. How deeply we inhale and how freely we exhale […]
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