Search
Recent Posts
- Zoomed Out? Some Tips July 1, 2020
- Laid Off? Furloughed? Here Are Some Imperatives! July 1, 2020
- Virtual Meetings, the New Normal April 1, 2020
- Communicating in the Age of the Pandemic April 1, 2020
- Tips for Leading the Remote Team January 1, 2020
- Some Resolutions Executives Wish You Would Make January 1, 2020
Blog Archive by Category
- How Can I Lead Them If I Can’t See Them!
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of interacting face-to-face with one’s direct reports are […]
- Being as Good as the Big Guys
It takes 10,000 hours of practice to become an elite presenter. While this may seem overwhelming stop and think about how you can practice and be coached to improve your current standing.
- Do You Ask a Variety of Questions or the Same Old Ones?
As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of each customer. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?” Selling over the phone should not be a crapshoot. By asking the right […]
- Your Tone of Voice Affects How People Respond to You
When customers hear your voice on the other end of the line, they imagine the person behind the voice. If they like what they hear in the voice, chances are they will perceive you as knowledgeable and confident. If they don’t like your voice, it makes them want to disconnect or speak to a supervisor. […]
Subscribe
Subscribe to the Impact Newsletter
Join our email list to receive our free monthly newsletter with tips to improve your communication skills.
Recent Post Comments