- Calming the Difficult Customer
The success of any company depends on effectively dealing with upset customers. When customers feel in times of distress that they have been treated with the utmost respect, they remain loyal and recommend the organization to others. Paying attention to these seven suggestions is the key.
- How to Sell Like a CEO, When You’re Not!
Carly Fiorina was CEO of the Hewlett Packard organization for over 5 years. Fiorina was a charismatic leader and was extremely successful in rallying the board around her ideas and her strategies. Despite several missed profit expectations and an 8% drop in stock value in 2004, the board continued to be committed and sold on […]
- 5 Content Tips That Drive Action
Convincing people to act on your ideas is an art. If you are one of the people who approach preparing content by opening PowerPoint, this newsletter is for you. What follows are five content tips that will help you to create high impact presentations. On the surface, they may seem too simplistic. The reality is that most people overlook these pointers and end up with content that is confusing or uninspiring.
- What Counts in Exceeding Customer Expectations
Jake was a supervisor of a call center for a large telecommunications company. He had worked for the company for four years when a consultant with Impact Communications coached the inside sales team and their supervisors. One of the things Jake religiously preached to his reps was the importance of exceeding customer expectations. Yet, when […]
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