What do people remember? As a coach, you hope people embrace your suggestions and remember the issues they found challenging after the engagement ends. Periodically, I like to touch base with these business leaders as a double check. I had the pleasure of reconnecting with the CEO of large international company last week after not seeing him for a few years. From the start of our coaching, this executive was very open and willing to try the tools and tips being suggested, even though they were out of his comfort zone. His goal was to be known as a strong, engaging leader with excellent communication skills. He excelled because he practiced a lot and kept the endgame in mind. Every time he got up in front of an audience in his role as CEO, he consciously practiced one or two things. I asked him what he remembers from our work together when he speaks to people, whether one to one or one to 1001. I am sharing his top five because I think they are relevant to all of us.
What do people remember? As a coach, you hope people embrace your suggestions and remember the issues they found challenging after the engagement ends. Periodically, I like to touch base with these business leaders as a double check. I had the pleasure of reconnecting with the CEO of large international company last week after not seeing him for a few years. From the start of our coaching, this executive was very open and willing to try the tools and tips being suggested, even though they were out of his comfort zone. His goal was to be known as a strong, engaging leader with excellent communication skills. He excelled because he practiced a lot and kept the endgame in mind. Every time he got up in front of an audience in his role as CEO, he consciously practiced one or two things. I asked him what he remembers from our work together when he speaks to people, whether one to one or one to 1001. I am sharing his top five because I think they are relevant to all of us.

Before you start worrying about building brand identity through marketing and public relations campaigns, you might start thinking about the image you and other employees are projecting when making or taking a phone call. Obviously, when customers can’t see you, the way they assess your confidence and professionalism is what they hear in your voice. […]

Do you communicate with people located elsewhere in the world? If you do, it is important to have “Globe Smarts.” You cannot communicate over the phone as if the audience is exactly like your home audience. You have to be savvy about speaking multi-culturally and make adjustments in what you say and in what you show on your slides. Here are a ten quick tips.

Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we are now learning is that different techniques and tools are necessary than […]