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Home
About
Introduction
Why Impact?
Advantages
Team
Client List
Client Feedback
Professional Speaker
Training
Ask the Coach
Selling Your Ideas and Motivating Others with Effective Communication Skills
Technical Presentations that S.C.O.R.E.
Communicating with Influence
Meaningful and Memorable Messages
Ex.C.E.E.D. (Exceeding Customer Expectations Every Day)
Effective Telephone Skills for Inside Sales Representatives
Coaching Award Winning Customer Service
On-the-Job Telephone Coaching
One-On-One Consultation or Team Consultation
Presentation Blog
Telephone Blog
Articles
Articles 2001 – PDF
Articles 2002 – PDF
Articles 2003 – PDF
Articles 2004 – PDF
Articles 2005 – PDF
Articles 2006 – PDF
Articles 2007 – PDF
Articles 2008 – PDF
Articles 2009 – PDF
Articles 2010 – PDF
Articles 2011 – PDF
Articles 2012 – PDF
Articles 2013 – PDF
Articles 2014 – PDF
Articles 2015 – PDF
Articles 2016 – PDF
Articles 2017 – PDF
Articles 2018 – PDF
Articles 2019 – PDF
Articles 2020 – PDF
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