Voicemail Archives - Impact Communications, Inc.

Here’s How to Leave a Killer Voicemail

by Judith Filek | Sep 1, 2019 | Sales / Selling, Telephone Communication Skills, Voicemail

In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...

Want a Call Back?

by Judith Filek | Jan 1, 2019 | Prospect / Cold Calls, Telephone Communication Skills, Voicemail

Speak Up!

by Judith Filek | Nov 1, 2011 | Customer Satisfaction, Professional / Trust, Teleconference, Telephone Communication Skills, Vocal Issues, Voicemail

Soft voices are the bane of many people. As a soft talker, you may think it is not such a big issue. However, for your listeners, a voice that is not clearly heard is maddening. It causes people to interrupt or to tune out, especially if they are on a long conference...

Want People to Return Your Voicemail? Here’s How!

by Judith Filek | Jan 1, 2011 | Telephone Communication Skills, Voicemail

Most of us are forced to leave voicemail messages constantly. In today’s business world, it is almost a rarity to speak to a live person. When we go to the trouble of leaving a voice message, our expectation is that we will receive a “call back.” The vexing part is...

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Zoomed Out? Some Tips
Due to the Pandemic, most business professionals work from home, and many may continue to do so even as corporations and businesses reopen. Zoom and its equivalent are now the norms. Quite possibly, you attend or host three or four of these meetings every day. If you are like many people, you find these meetings […]
Defending Yourself Against the Mad Caller
Picture that you have answered the phone and the caller begins with a raised voice. Without any seeming provocation, the person on the other end of the line starts making threatening statements and even swearing. How do you defend yourself against this mad, out of control caller? Should you just hang-up and hope that someone […]
Intentional Listening — It’s an Advanced Skill!
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the very basic level, there is passive listening —where we […]
Avoiding Peak Period Blues
In any call center organization, there are peak times when we are very busy and times when we are very slow. When it is hectic, it is easy to feel overwhelmed. Don’t despair. There are some things that you can do as a manager that will help you survive. Start by preparing your reps weeks […]