Want a Call Back?
In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...
Speak Up!
Soft voices are the bane of many people. As a soft talker, you may think it is not such a big issue. However, for your listeners, a voice that is not clearly heard is maddening. It causes people to interrupt or to tune out, especially if they are on a long conference...
Want People to Return Your Voicemail? Here’s How!
Most of us are forced to leave voicemail messages constantly. In today’s business world, it is almost a rarity to speak to a live person. When we go to the trouble of leaving a voice message, our expectation is that we will receive a “call back.” The vexing part is...- The Grave Digger’s Shift – What to Consider When Presenting Later in the Day!
Is your presentation scheduled for 3 p.m or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave. People are tired and typically have a lot to do before they end their day. You absolutely cannot present information the same way as you would in the morning when people are fresh and less distracted. Here are some key things to remember.
- Achieving Expert Status as a Communicator
Malcom Gladwell in his book, Outliers, says it takes 10,000 hours to join the ranks of “Expert.” His theory is that people who become experts at anything first want to excel, and then they put in the effort. They work hard to perfect their skill by doing it over and over again, whether it is […]
- Frustrating Questions – Here’s What to Say
Customers can try your patience. It is easy to conclude that no matter what you say; they won’t listen or will become argumentative. Obviously, there are some customers that fill that bill, but most will accept your answers if they sound probable and if you seem trustworthy. The following are some possible answers to some […]
- How to Say “NO” Effectively
Saying “No” to a customer is difficult. If it is done in the wrong manner, it can mean escalating a problem or even losing a customer. There are two things to consider before you do say “no” – why and how. Why Before “no” escapes from your lips, examine why saying “no” is actually merited. […]
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