Want a Call Back?
In today’s business world, it is almost a rarity when people answer their phone. Mostly, we reach people’s voicemails. This is extremely frustrating for those of us who need information or want answers. What compounds the issue is that when we leave a voicemail,...
Speak Up!
Soft voices are the bane of many people. As a soft talker, you may think it is not such a big issue. However, for your listeners, a voice that is not clearly heard is maddening. It causes people to interrupt or to tune out, especially if they are on a long conference...
Want People to Return Your Voicemail? Here’s How!
Most of us are forced to leave voicemail messages constantly. In today’s business world, it is almost a rarity to speak to a live person. When we go to the trouble of leaving a voice message, our expectation is that we will receive a “call back.” The vexing part is...- What You Learned at 6 Applies to Handling Difficult People
Think back to when you were a preschooler. Most of us had some important life messages drilled into us by our parents, our teachers or our coaches. If we use the wisdom of these messages and apply them to our most difficult callers, we will see an immediate positive result. Lesson #1 — Do unto […]
- Put That Smile Back on Your Customer’s Face!
Customers today are busy; some are overwhelmed by the myriad of tasks they now have to perform. When they call your help desk or customer care center, they are often frustrated and anything but pleasant. You can put that smile back on their face, and here is the way to do it.
- What Executives Wish You Would Do When Using PowerPoint
Executives tolerate slide shows. No Executive goes into a meeting hoping that you will open your laptop and begin showing slides. They prefer to have a conversation around an issue and utilize slides only when it is necessary to aid comprehension. In querying Decisions Makers, here are some tips.
- The Grave Digger’s Shift — What to Consider When Presenting Later in the Day
Is your presentation scheduled for 3 p.m or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave unless you are interesting and engaging. People are tired and typically have a lot to do before they end […]
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