Questioning Skills Archives - Impact Communications, Inc.

Gaining Trust with a Global Team

by Judith Filek | Jun 1, 2016 | Listen / Listening, Professional / Trust, Questioning Skills, Teleconference, Telephone Communication Skills

In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...

What Kinds of Questions Do You Ask

by Judith Filek | Jun 1, 2014 | Questioning Skills, Telephone Communication Skills

As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of each customer. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?”...

Listening: How to Do It When You Least Feel Like It

by Judith Filek | Nov 1, 2012 | Listening, Questioning Skills, Telephone Communication Skills

Being a good listener is the most important tool anyone who works on the phone can have. The problem is that there are many times that listening is a challenge. We daydream. We get distracted by others or feel preoccupied with things in our personal lives. We feel...

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Winning at Hiring
Call centers are the heart and soul of an organization. Customers form an impression of you and your organization within seconds based on the person on the other end of the line. If the first impression of a call center representative is positive, customers will be pleased and continue to do business with you. Their […]
Captivate, Motivate, Educate
Creating a “knock your socks off” business presentation can seem overwhelming. Regardless of whether you’re making a formal presentation at a conference or sitting across the table with a client or your boss, there are three key things to remember. Captivate Motivate Educate Many of us assume our only responsibility is to educate. Educating is […]
What the Boss Wants You to Know about Asking for That Raise
Wouldn’t it be nice if your boss called you into his/her office and offered you a lovely raise? If only, right! The reality in today’s unsettled business environment is raises aren’t automatic. So what should you do? What are your options? You can keep your fingers crossed and hope for the best. You can look for a job elsewhere or you can speak up and do what the boss says and ask. Here is what the bosses we have coached recommend.
How to Sell Like a CEO, When You’re Not!
Carly Fiorina was CEO of the Hewlett Packard organization for over 5 years. Fiorina was a charismatic leader and was extremely successful in rallying the board around her ideas and her strategies. Despite several missed profit expectations and an 8% drop in stock value in 2004, the board continued to be committed and sold on […]