Questioning Skills Archives - Impact Communications, Inc.

Gaining Trust with a Global Team

by Judith Filek | Jun 1, 2016 | Listen / Listening, Professional / Trust, Questioning Skills, Teleconference, Telephone Communication Skills

In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...

What Kinds of Questions Do You Ask

by Judith Filek | Jun 1, 2014 | Questioning Skills, Telephone Communication Skills

As inside sales representatives, the way we close business is by asking questions. Often, we ask the same questions of each customer. Sometimes, these questions move people to make decisions, but at other times, they don’t, leading us to wonder “what happened?”...

Listening: How to Do It When You Least Feel Like It

by Judith Filek | Nov 1, 2012 | Listening, Questioning Skills, Telephone Communication Skills

Being a good listener is the most important tool anyone who works on the phone can have. The problem is that there are many times that listening is a challenge. We daydream. We get distracted by others or feel preoccupied with things in our personal lives. We feel...

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Customer ESP Comes from Listening
It isn’t easy to do business by phone. Those that are successful have a clear understanding of their customer and the person’s issues or needs. Extra Sensory Perception or ESP concerning our customers comes from being an observant listener. By listening to the person’s tone of voice, pace, diction, you can uncover volumes, almost as […]
How Can I Lead Them If I Can’t See Them!
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of interacting face-to-face with one’s direct reports are […]
Leading a Remote Team
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of interacting face-to-face with one’s direct reports are […]
How to Connect with Your Listeners
Most people feel they are unique. Before they can be receptive to your ideas or recommendations, they need to know you “get them.” As you speak to any individual or group, apply or link your points to the things they care about- and do it often! Do it at the beginning, middle and end of your conversation or presentation. Here are some tips and examples.