In one month, Impact Communications received 17 requests for help in achieving an American accent. We heard from actors and actresses living outside of the U.S. who want to expand their career options. We also heard from inside sales and call center representatives in India, the Philippines, and Europe, as well as business people in […]

We’ve all heard the old adage, “Practice makes perfect.” Practice doesn’t make perfect; it makes it permanent! It can reinforce bad or wrong habits. Getting to the next level in your communication skills depends on knowing what you are doing well and what you doing that is distracting. Feedback is critical

High performing companies know the value of building relationships with their customers and vendors. Relationships drive growth and revenue. They carry you through the tough times and may even give you an edge if there are shared intimacies. However, while we know this on one level, often our daily tasks consume us, and we don’t pay enough attention to the little things that affect deepening or growing the relationship. Here are some things to consider.

How many times have you wondered if anybody was really listening or cared about what you were saying when giving a presentation? Obviously, the goal is to be heard by your listeners, yet, are there ways you can be sure? Yes and here is how and what the experts do!