Guest Author By Deb Kowalczyk, M.A.— Director Clearspeak Why Work on My Accent? Whether you speak with a foreign accent or regional dialect, it can impact your job performance and affect the way you are perceived by customers, co-workers, and employers. Although the...
Guest Author Deb Kowalczyk, M.A.—Director, Clearspeak Why Work on My Accent? Whether you speak with a foreign accent or regional dialect, it can impact your job performance and affect the way you are perceived by customers, co-workers, and employers. Although the...
In one month, Impact Communications received 17 requests for help in achieving an American accent. We heard from actors and actresses living outside of the U.S. who want to expand their career options. We also heard from inside sales and call center representatives in...
Pausing is the most under-utilized tool that a speaker has. Most people who use the phone to conduct business only concern themselves with their message. For example, they want to explain a product, fix your software or update you on month-end results. They forget...
Just as competitive athletes visualize the outcome of their performance before the game begins, it makes a lot of sense for you to do the same thing. Never go into a meeting with only a vague idea of what you want to accomplish. Know ahead what you want people to think or do differently after your meeting. Being unfocused wastes time and leads to disappointing results. With clarity about your objective, you can align your goals and discussion points with what is important to them.
Bosses are all different. Some are very even-tempered. Nothing seems to throw them. Others lash out, are demeaning and downright hard to bear. If you are one of those people searching for ways to work with a boss from hell, here are some suggestions. First, examine if you have contributed to the current ugly situation […]
The number one reason that presentations fail is a lack of preparation. Whether you are giving an update, making a proposal, suggesting a solution or speaking at a conference, it is critical that you do your homework and understand your listeners and what you want to accomplish. It is not okay to say you were too busy. Think of the time and effort it costs you trying to fix a bad engagement. So what should you consider?
A lot of speakers wish they could be seen as charismatic. Martin Luther King, John Kennedy, Ronald Reagan and Steve Jobs come to mind as people who were magnetic speakers. When they spoke, people listened and remembered. Obviously, no one is born charismatic, but how do you go from being just “ok” to being charismatic. Let’s deconstruct what those compelling speakers do routinely, and perhaps, you can follow their path.
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