Credibility is everything in the influence game. As a salesperson or someone who supports sales, you build your reputation and you have success based on your credibility. It may take a long time to build credibility, but it can be lost in a nano-second if one isn’t careful. There are seven ways you jeopardize being seen as someone who is trustworthy, credible.

For many of us, the telephone is our primary vehicle for doing business. Since people make instantaneous decisions about our competence and confidence, often within the first thirty seconds, it is critical to remember the importance of making a good first impression. While we all agree this makes perfect sense, the reality is that we […]

Do you communicate with people located elsewhere in the world? If you do, it is important to have “Globe Smarts.” You cannot communicate over the phone as if the audience is exactly like your home audience. You have to be savvy about speaking multi-culturally and make adjustments in what you say and in what you show on your slides. Here are a ten quick tips.

For years, scholars have written about communication skills being the key to your business success. Almost every job lists strong communication skills as a requirement, but exactly what does that mean in the whole scheme of things. Companies need to develop competencies that define what skills are needed so that business professionals can work at acquiring them. We have developed a basic list and encourage you and your organization to add to it.