Articles 2020 – PDF

Impact Communications, Inc. is pleased to present the articles we have written during 2020. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.

2020 Presentation Communication Skills Articles

January – Some Resolutions Executives Wish You Would Make

April – Communicating in the Age of the Pandemic

July – Laid Off? Furloughed? Here Are Some Imperatives!

2020 Telephone Communication Skills Articles

January – Tips for Leading the Remote Team

April – Virtual Meetings, the New Normal

July – Zoomed Out? Some Tips

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Tune Them in by Involving Them
Most of the time when people are brought together for face-to-face meetings, the purpose is for persuasion- either to accept an idea, buy a product or approve a decision. Often, these meetings are not successful because the speaker misunderstands the need for audience involvement in the persuasive process. Great presenters, on the other hand, know […]
Tips for a Killer First Impression on the Phone
For many of us, the telephone is our primary vehicle for doing business. Since people make instantaneous decisions about our competence and confidence, often within the first thirty seconds, it is critical to remember the importance of making a good first impression. While we all agree this makes perfect sense, the reality is that we […]
Some Resolutions Executives Wish You Would Make
It’s the New Year. A lot of us make resolutions. “Go to the gym.” “Eliminate sweets.” Have a real lunch, instead of a latte.” Most resolutions that I hear are about people’s waistline- rarely any about one’s professional life. This prompted me to ask the I executives I work with what resolutions they wish people would make about their jobs. Here are their top five:
How to Say “NO” Effectively
Saying “No” to a customer is difficult. If it is done in the wrong manner, it can mean escalating a problem or even losing a customer. There are two things to consider before you do say “no” – why and how. Why Before “no” escapes from your lips, examine why saying “no” is actually merited. […]