Impact Communications, Inc. is pleased to present the articles we have written during 2019. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2019 Presentation Communication Skills Articles
January – Are You Prepared?
February – Tips from the Experts on How to Open
March – What Inspirational Leaders Do That You Can Do
April – Handling the Boss from Hell
May – Five Ways to Turbo-Charge Your Career
June – Failing Can Be a Good Thing
July – Are You Inadvertently Killing Your Career?
August – Think Before You Speak
September – Tips for Technical Presentations
October – Team Presentations are Not a Series of Solo Acts
November – How to Influence Decision Makers Right from the Start
December – How to Create Customer Evangelists
2019 Telephone Communication Skills Articles
January – Want a Call Back?
February – What You Need to Know About Anger Management
March – Leading a Remote Team
April – What You Should Know About Your Customer
May – Listen Up and Move Up
June – Fast Talker—Fast Fix
July – Achieving Long-Lasting Client Relationships on the Phone
August – What You Learned at 6 Applies to Handling Difficult People
September – Here’s How to Leave a Killer Voicemail
October – Here’s How to Gain Customer Loyalty
November – How Managers Can Mitigate Conflict
December – Generating Interest When Cold Calling
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