Impact Communications, Inc. is pleased to present the articles we have written during 2018. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2018 Presentation Communication Skills Articles
January – For Women to Swim with the Sharks
February – Reasons Why Top Corporations Benefit from Outsourcing
March – Influence Shouldn’t Be a Crapshoot!
April – Has Your Credibility Banana Turned Brown?
May – Is Unconscious Bias Affecting Your Communication?
June – The Trick to Making a Winning Presentation
July – How to be Unique and Irreplaceable in the Buyer’s Eyes
August – Making Updates Award Winning
September – How to Think on Your Feet
October – Trust Isn’t a Given So How Do You Get It
November – When Problems Arise with Virtual Teams
2018 Telephone Communication Skills Articles
January – Who Needs the Stress
February – How to Unlock Your Vocal Power
March – Avoiding Peak Period Blues
April – Frustrating Questions – Here’s What to Say
May – It’s Ok to Say “No,” But It’s How You Say It That Matters
June – Are Your Questions Engaging or Frustrating Your Clients
July – Motivating Your Team is Everything
August – Valuing the Customer — it’s All in the Notes
September – What Your Voice Says About You
October – How to Mold Outstanding Reps
November – Your Job Includes Being a Coach
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