Impact Communications, Inc. is pleased to present the articles we have written during 2016. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2016 Presentation Communication Skills Articles
January – The Top Three Complaints about Managers
February – See Yourself as Tour Guide of Your Ideas
March – See Yourself as Tour Guide of Your Ideas
April – Key Lessons for Success with a Remote Workforce
May – What Executives Wish You Would Do When Using PowerPoint
June – Who Needs Executive Presence? You Do!
July – Speaking to Direct Reports Requires Forethought
August – Making Collaboration between Virtual Teams Succeed
September – Listen like your job depends on it because it just might!
October – How to Make It Stick
November – What’s the End Game?
December – Deconstructing What Charismatic Speakers Do
2016 Telephone Communication Skills Articles
January – Facilitating Workplace Disagreements
February – Winning at Hiring
March – What Counts in Exceeding Customer Expectations
April – How to Coach for Results
May – Do You Know Your Customer?
June – Gaining Trust with a Global Team
July – Tips for a Killer First Impression on the Phone
August – Don’t Use That Tone of Voice on Me!
September – So What if I Speak Fast
October – The Scoop to Building Relationships on the Phone
November – Take a Breath!
December – How to Get the Long Winded Customer Off the Phone
Recent Post Comments