Impact Communications, Inc. is pleased to present the articles we have written during 2014. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2014 Presentation Communication Skills Articles
January – Intentional Listening – It’s an Advanced Skill!
February – The Art of Persuasion: Two Musts!
March – How to Wow in One-on-Ones
April – Be Heard – a Non-Fail Recipe
May – How to Sell Like a CEO, When You’re Not!
June – Tips for Seamless Team Presentations — A Baker’s Dozen
July – Tune Them in by Involving Them
August – The Grave Digger’s Shift: Presentations after 3 p.m.
September – Achieving Expert Status as a Communicator
October – Why Your Ideas Don’t Get Accepted
November – Captivate, Motivate, Educate
December – Breakthrough or Breakdown?
2014 Telephone Communication Skills Articles
January – Breathing, the Source of Your Vocal Power
February – Service Has a Feeling
March – Why Your Tone of Voice is a Problem
April – How to Say “NO” Effectively
May – Customer ESP Comes from Listening
June – What Kinds of Questions Do You Ask
July – Feedback — What Are the Problems
July – Defending Yourself Against the Mad Caller
September – How Can I Lead Them If I Can’t See Them!
October – Power Listening Lessons
November – 7 Things Never to Say to a Customer
December – The ABC’s of Coaching Peak Performers
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