Impact Communications, Inc. is pleased to present the articles we have written during 2013. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2013 Presentation Communication Skills Articles
January – Making the Executive Connection
February – Corralling Your Nerves
March – How to Connect with Your Listeners
April – Seven Reasons Why “C” Suite Executives Are Terrific Communicators
May – Things We Forget That Affect Our Impact
June – Practice Doesn’t Make Perfect
July – What People Often Forget When Making a Presentation!
August – “I’m Just Not That Funny!”
September – Don’t Supersize Your Listeners
October – Eliminating Verbal Static: Tips for Curing Filler Words
December – Applause Winning One on One Meetings
2013 Telephone Communication Skills Articles
January – Globe Smarts for Effective Virtual Presentations
February – Listening, the Key to Your Success on the Phone
March – Hey, Let’s Move This Along
April – Calming the Difficult Customer
May – How Can I Lead Them If I Can’t See Them!
June – First Impressions are Lasting, Particularly on the Phone
July – Credibility Busters
August – Shut up and Listen!
September – Everything About Your Voice Matters
October – Tips For Managers On Surviving Peak Periods
November – Do I Need to Work on My Accent?
December – Lower Customer Stress and Achieve Customer Loyalty
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