Impact Communications, Inc. is pleased to present the articles we have written during 2012. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2012 Presentation Communication Skills Articles
January – Making It Stick by Keeping It Simple
February – 5 Content Tips That Drive Action
March – Great Presentations are a Conversation
April – How Strong is Your Core?
May – What’s Your Objective?
June – Three Quick Tips for the Meeting Facilitator
July – The Grave Digger’92s Shift – What to Consider When Presenting Later in the Day!
August – Shore Up Your Relationships — They’ll Keep You in Business
September – Learn the Secrets of the Pros
October – Getting Serious about Trust? Some Tips on What NOT to Do
November – How You Sabotage Your Success as a Presenter
December – What Counts in the Influence Game
2012 Telephone Communication Skills Articles
January – How to Hire Super Stars for Your Call Center
February – Make Your Difficult Callers Relax with the AAH Technique
March – An American Accent — Here Are Some Good Resources
April – Do Your Customers Hate You?
May – Fast Talker? It’s Not Okay
June – Who Do You Trust?
July – Sail Past the Gatekeeper
August – Acknowledging — the Inside Scoop
September – Here’s How to Be Perceived as a Polished Professional on the Phone
October – You Need to Love Your Customers or Someone Else Will!
November – Listening: How to Do It When You Least Feel Like It
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