Impact Communications, Inc. is pleased to present the articles we have written during 2010. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2010 Presentation Communication Skills Articles
January – My Face—Your Face. Is Face to Face Communication Necessary Today?
February – What It Takes to be a Master Speaker
March – When You Can Only Influence
April – 2010 The Year of Relationship
May – Pre-game Jitters When Presenting to the Boss
June – Connection is Everything
July – What Tony Hayward Should Learn about Handling Tough Questions
August – You Can’t Leave Your Communication Skills behind Just Because You Are at Lunch
September – Quick Tips for Creating Slide Shows
October – Establish Credibility by Being a Trusted Advisor
November – Reach, Teach and Touch – 3 Requirements for Any Presenter
December – Giving an Update? Tell Me What’s New and What’s to Do
2010 Telephone Communication Skills Articles
January – Things Never to Say to a Customer
February – Top Reasons Calls Get Escalated
March – There is a Lesson to be Learned from a “Bad Call”
April – Why Your Tone of Voice is a Problem
May – Lessons Learned from Toyota about Customer Complaints
June – Listening X’s 3
July – Making Training Stick
August – Sell Value and You Will Close the Sale; Sell Me Stuff and You Won’t!
September – Hanging on by a Thread? How You Can Help
October – You’re the Host of Your Teleconference- So Act Like One!
November – Your Voice Affects How People Perceive You
December – What Kind of a Listener Are You—It Matters!
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