Impact Communications, Inc. is pleased to present the articles we have written during 2009. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2009 Presentation Communication Skills Articles
January – Three Cardinal Sins That Will Derail an Executive Conversation
February – Selling Yourself in a Down Economy
March – If You Rest, You Rust!
April – Out of Work? Changing Jobs? Better Do Some PR!
May – Delivering Bad News Messages
June –What It Takes to Make Your Points Stand Out
July – Presenting’97A Transference of Enthusiasm
August – Emotion’97the Fast Lane to Motivating Listeners to Take Action
September – Thinking on Your Feet!—It’s not Impossible!
October – Cardinal Rule #1 – End on Time
November – Clarity – It’s Rule #1 in Writing!
2009 Telephone Communication Skills Articles
January – A Difficult Economy Requires Extraordinary Communication Skills
February – Listening – A Critical Skill in Challenging Times
March – Stay in Touch with Your Customers
April – Extraordinary Service in Extraordinary Times’97What It Takes
May – Motivating the Team When Times are Tough
June – Surviving the Hard Times with Your Customers
July – Reasons Why I Hate Calling Customer Support
August – The Magic Formula when Answering an Inbound Call
September – Here’s How to Slash Motivation or Things Managers Should Never Say
October – Your Tone of Voice is a Door Opener
November – Winning at Telephone Interviews
December – What is the Most Important Skill for a Customer Care Representative?
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