Impact Communications, Inc. is pleased to present the articles we have written during 2007. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2007 Presentation Communication Skills Articles
January – From Ordinary Communicator to Extraordinary – What Are the Steps
February – Simplicity is a Powerful Tool
March – You’92ve Got to Have Involvement to Have Impact!
April – Creating Excitement So Your Listeners Have to Have It!
May – Presentation Pitfalls
June –Being a Trusted Advisor Requires Communicating Like One!
July – What’92s the Best Way to Get a CEO to Meet with You?
August – From Snore to Score: Tips for Effective Teleconferences
September – Don’92t Supersize Your Listeners
October – A+ Presentations: Three Key Elements
November – Personalizing Your Message Is Critical
December – Dress for Success’97but Do You Know How?
2007 Telephone Communication Skills Articles
January – Smart Answers to Tough Questions
February – Enunciation Does Affect Perception
March – Feedback’97What Are the Problems
April – You Need to Love Your Customers or Someone Else Will!
May – What’92s in It for You as a Phone Rep
June – How to Make a Great First Impression on the Phone
July – What Telephone Reps Want and Need to Make Your Customers Happy
August – The Secret to Motivating Your Service Reps
September – A Checklist for Selling Over the Phone
October – The A,B,C’92s of Handling Tough Issues Over the Phone
November – The Art of Saying “No”
December – Keeping Attention on a Webinar
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