Impact Communications, Inc. is pleased to present the articles we have written during 2006. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2006 Presentation Communication Skills Articles
January – Instead of Excedrin, Try These Quick Tips for Handling Your Anxiety!
February – Making Yourself Understood by Everyone—Seven Keys to Global Communication
March – Old Adages Ring True — Three Keys to Maximizing One-on-One Meetings
April – Sales Ethics: Oxymoron or Opportunity, by Frank Bucaro, from Ethics and Values
May – So Why Trust You? Communication Tips for Any Presenter
June –Two Lifelines for Any Presenter
September – Tip for Seamless Team Presentations — a Baker’s Dozen
October – Video-Conferences—What You Should Know!
November – What’s Your Personal Speaking Style?
December – How to Clean Out Your Linguistic Closet, by Joseph Sommerville, PhD, from Peak Communications Performance
2006 Telephone Communication Skills Articles
January – Have You Thought about the Alternatives When Stressed?
February – How You Can Motivate Your Team
March – Do You Know What Corporations Expect from Vendors in the IT Space?
April – Selling Anything Requires Intentional Listening
May – Calisthenics for Cold Calls
June – From Ordinary to Extraordinary — Five Ways to Exceed at Customer Service
July – Ways to Put Out the Fire — Six Steps to Managing Angry Callers
August – The Tone of Your Voice is Your Calling Card
September – The Missing Component in Training Inside Sales, Technical Support or Customer Services Representatives
October – Don’t Take It Personally—Rule #1 with an Angry Caller
November – Want More Bang for Your Buck, Try Coaching Your People
December – A Business Case for Training and Coaching Your Support Staff
Recent Post Comments