Impact Communications, Inc. is pleased to present the articles we have written during 2005. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2005 Presentation Communication Skills Articles
January – Quick Tips for Handling Loose Cannons!
February – You Can’t Bore Someone into Listening to You!
March – How to Sell Like a CEO, When You’re Not!
April – Ten Commandments for a “Knock Your Socks Off” Presentation
June –Intentional Listening — It’s an Advanced Skill!
July – Navigating the Shark Invested Waters of Conflict
August – The Eyes Have It!
September – The Secret to Adding Value
October – Large Group Presentations — It’s Not Your Execution day! it’s an Opportunity.
November – Get Real—Be Passionate!
December – Cornerstones to an Executive Conversation
2005 Telephone Communication Skills Articles
January – How to Avoid Voice Mail Hell!
February – How to Host Productive Meetings
March – Hey Let’s Move This Along
April – How Can I Lead Them If I Can’t See Them!
May – How to Hire Super Stars for Your Call Center
June – An American Accent — Here Are Some Good Resources
July – Encouragement, the Key to Coaching
August – Breathing, the Source of Your Vocal Power
September – Have a Difficult Caller? Just Say AAH
October – What to Do When There Is a Large Product Line
November – An Rx for Key Vocal Issues
December – Do You Ask a Variety of Questions or the Same Old Ones?
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