Impact Communications, Inc. is pleased to present the articles we have written during 2004. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2004 Presentation Communication Skills Articles
January – Improve Your Core Game by Improving Seven Delivery Skills
February – How to Get C Level Executives Interested in Your Proposal
March – Don’t Lecture Me, Involve Me!
April – Turning Your Listeners into Evangelists
May – Your Presentation Report Card
June – Tips for Effective Electronic Presentations, by Beth Najberg, from Beginnings
July – Master Change by Being a Master Communicator
August – Acronyms and Jargon, the New Language for the Twenty-first Century
September – Who Me, Nervous? Then, Think Preparation!
October – 5 Deadly Communication Mistakes
November – Practice Makes Perfect So Try These Suggestions!
December – To Be a Trusted Advisor, You Have To Be a Good Listener
2004 Telephone Communication Skills Articles
January – Seven Tips for Whipping Difficult Customers in Line
February – Shut up and Listen!
March – Service Has a Feeling
April – Creating Interest on a Cold Call
May – Seven Surefire Openings That Kill a Cold Call
June – Do I Need to Work on My Accent? by Deb Kowalczyk – Director of Clearspeak
July – Clues for Solving People Problems
August – The ABC’s of Coaching Peak Performers
September – Who Do You Trust?
October – How to Say “No” Effectively
November – If Your Voice Is Your Calling Card, Be Sure To Maximize It
December – Rx for Stressed Employees
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