Impact Communications, Inc. is pleased to present the articles we have written during 2003. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2003 Presentation Communication Skills Articles
January – Winning Team Presentations
February – Tap the Gold Mine of Your Own Life Experiences and Add Humor to Your Presentations
March – Making Technical Presentations Shine
April – Hot Tips for Meeting Handouts
May – Handle Difficult Questions and Objections Effectively and Close More Business
June – Reality Check Time: Some Questions to Ask Yourself after Your Presentation
July – Important Principles for Coaching Your Team
August – Why Your Ideas Don’92t Get Accepted
September – Introduction to Six Sigma for Sales and Marketing
October – Keep Those Butterflies Flying in Formation
November – Five Simple Principles for Creating A+ Visuals
December – De-mystifying Your Experience Speaking through an Interpreter
2003 Telephone Communication Skills Articles
January – Managing On-the-Job Stress
February – How to Improve Your Telephone Voice
March – Savvy Tips for Building Client Relationships on the Phone
April – How to Coach Your Phone Reps
May – How to Lower Customer Stress and Achieve Customer Loyalty
June – Getting Past the Gatekeeper
July – What about an accent?
August – Good Answers to Annoying Customer Questions
September – Change Your Attitude, Change your Performance
October – The Beauty of Pausing
November – Interesting Factoids and Statistics for People Doing Business on the Phone
December – Building Customer Loyalty
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