Impact Communications, Inc. is pleased to present the articles we have written during 2002. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2002 Presentation Communication Skills Articles
January – What Technology Consultants Should Know about Communicating
February – Three Cardinal Rules for Interacting With Visual Aids
March – The Copewell System of Anger Management
April – How to Discuss Difficult Issues
May – Yikes, A Large Group Presentation
June –Smooth As Silk Video Conferences
July – Handling Difficult Questions
August – Take A Risk and Be Remembered
September – Miracle Meetings
October – The First Way You Communicate with an Audience
November – Selling Your Ideas to the Medical Field
December – Less is More! Remember the Rule of Three
2002 Telephone Communication Skills Articles
January – The Problem With Speaking Too Quickly
February – Get to The Point
March – Customer Service in Dollars and Cents
April – Turning Conflict Into Cooperation Through Mediation – The Manager’92s Role.
May – Listening: How to Do It When You Least Feel Like It
June – Get Back to the Basics: The Fundamentals for Building Rapport with Your Customer
July – Why People Interrupt and What to Do About
August – Smile, You’re On the Phone – Tips for Improving The Tone of Your Voice
September – Suggestions for Improving Customer Relations
October – Coaching Award Winning Customer Service
November – Turning Abusive Customers into Raving Fans
December – Remember the lessons you learned in pre-school? They apply to handling difficult customers!
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