Impact Communications, Inc. is pleased to present the articles we have written during 2001. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2001 Presentation Communication Skills Articles
January – Power Listening Lessons
February – Getting The Most From Your Training Dollars
March – Why Most Product Launches Fail
April – Speaker Tips
May – Selling Strategies for Costly High Tech Items
June – Three Key Components to Any Presentation
July – Elevator Pitches
August – Some Startling Statistics for Anyone in Sales
September – How to Win with Electronic Mail
October – How to Communicate Change Effectively
November – Turn Your Customers Into Your Unpaid Sales Force
December – Selling In A Down Economy
2001 Telephone Communication Skills Articles
January – Coaching: The Necessary Skills and Behaviors
February – Coaching Your Phone Reps
March – Power Listening Lessons
April – Understanding Your Customer
May – Tips for Managers On Surviving Peak Periods
June – Your Tone Of Voice Affects How People Respond To You
July – Tips for Handling Difficult Callers
August – Voice Mails That Get Results
September – Two Approaches to Hiring Inside Sales Representatives
October – Survival Tips for Inside Sales, Technical Support and Customer Service Representatives
November – Is It You That Makes Your Customers Irate?
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