Impact Communications, Inc. is pleased to present the articles we have written over the past 10+ years. If you move your mouse over the button titled “Articles” you will see a drop-down menu. Click on any year and you will see the articles written in that year. Below is a listing of some of the subjects that are covered in the articles.
The articles are in PDF form so the articles can be easily downloaded.
We have the articles divided into two major categories; the left column of articles is about Presentation Communication Skills and the articles in the right column are about Telephone Communication Skills.
Presentation Communication Skills Article Categories
Communication
Confidence/Nervousness
Content
Delivery Tips
Executive Conversations
Global Communication
Involvement
Language
Large Group Presentations
Listening
Managing Conflict/Tough Questions
Sales
Speaking Style
Team Presentations
Technical Presentations
Video Conferences
Visual Aids
Writing
Telephone Communication Skills Article Categories
Accent
Angry Callers
Call Management
Coaching
Conflict
Customer Satisfaction
Gatekeepers
Leadership
Listening
Motivation
Professionalism/Trust/Credibility
Prospecting/Cold Calls
Questioning Skills
Sales
Stress
Teleconference
Training Effectiveness
Vocal Issues
Voice Mail
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