An Organization’s Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »
Presentation Communication Skills Training
Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:
- Create clear, concise messages that persuade others using the 15-Minute Planner.
- Balance information with relationship elements.
- Engage your audience.
- Eliminate distractions.
- Interact effectively with visual aids.
- Control question and answer sessions.
- Harness fear and be yourself.
- Become credible, confident and authentic communicators.
- Answer difficult questions and handle challenging situations effectively.
- Have immediate impact.
Telephone Communication Skills Training
Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:
- Exceeding customer expectations every.
- Effective Telephone Skills for Inside Sales Representative.
- Coaching Award Winning Customer Service.
- On-the-Job Telephone Coaching.
Recent Blog Postings
Zoomed Out? Some Tips
Due to the Pandemic, most business professionals work from home, and many may continue to do so even as corporations and businesses reopen. Zoom and its equivalent are now the norms. Quite possibly, you attend or host three or four of these meetings every day. If you...
Laid Off? Furloughed? Here Are Some Imperatives!
Covid 19 has decimated an economy that was thriving. Instead of record sales, industries, like airlines, restaurant and hospitality, now wonder if they will survive. Other companies and corporations worry about the loss of sales due to the disruption of production. Almost every industry has had to make tough decisions. Consequently, layoffs and furloughs abound. If you are one of those who have felt the blow of these hard times, know that you are among thousands of people whose lives have been altered, and not just by the threat of catching this debilitating virus. How you handle the disappointing news can have long term effects.
Virtual Meetings, the New Normal
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...
Communicating in the Age of the Pandemic
The year 2020 is like no other. Borders have closed, cities are on lock down and stocks have plummeted to record lows. People are worried and the level of stress is not expected to lessen anytime soon. For those of you who are managers, communication with your teams is critical. The following article offers suggestions for ensuring that your conversations with your teams are effective.
Tips for Leading the Remote Team
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of...
Some Resolutions Executives Wish You Would Make
It’s the New Year. A lot of us make resolutions. “Go to the gym.” “Eliminate sweets.” Have a real lunch, instead of a latte.” Most resolutions that I hear are about people’s waistline- rarely any about one’s professional life. This prompted me to ask the I executives I work with what resolutions they wish people would make about their jobs. Here are their top five:
Generating Interest When Cold Calling
The last thing your customers want to do is take an unsolicited phone call. They are very busy people who have a million problems to solve before the day is done. Their automatic assumption is cold calls waste time. By generating interest immediately, you can...
How to Create Customer Evangelists
The goal of most salespeople is to call on senior-level executives. However, rarely is the sales person’s first point of contact in a large organization with the CEO, CFO or CIO. Usually, salespeople call at a much lower level initially. To short cut the amount of...
How to Influence Decision Makers Right from the Start
When proposing to C level executives, those CEO’s, CIO’s CTO’s, or CFO’s, it is necessary to remember, they are only interested in solving their company’s problems. Obviously, their bonus depends on it. They are not interested in a salesperson who seems to be pushing...
How Managers Can Mitigate Conflict
It would be nice if we could wave a magic wand and have all workplace disagreements disappear. In the close confines of a call center or an inside sales organization, conflicts will happen. As the manager, you may be asked to assume the role of a mediator. It is...
Team Presentations are Not a Series of Solo Acts
High-level customer presentations often involve several people. While teams vary in makeup, typically, they include people who are subject matter experts, as well as the sales executive and the sales manager. The most senior person assumes the role of the team leader....
Here’s how to Gain Customer Loyalty
Picture for a moment your customers on the other end of the phone line. Whether they show it or not, many of your customers are highly stressed. They feel tremendous pressure from their own management team to do things faster or cheaper. When they purchase from your...